Customer Service Administrator

We''re Hiring: Customer Service Administrator Location: Livingston Full-time Temporary with view to go permanent - 8am-4.30pm (3pm finish on Fridays ) Salary: £26k About the RoleWe''re looking for a proactive and customer-focused Customer Service Administrator to join our client''s first-line Customer Care team.In this role, you will be the primary point of contact for all customer interactions, managing a wide range of enquiries, from general questions and product information to resolving customer concerns and complaints.You''ll play a critical role in shaping the customer experience, ensuring every interaction is handled professionally, efficiently, and with a focus on delivering excellent service. What You''ll Be DoingActing as the first point of contact for all incoming customer enquiries via phone, email, and in personManaging a broad spectrum of queries, including:General enquiriesProduct information and guidanceOrder-related questionsCustomer feedback and complaintsTaking ownership of queries, ensuring they are resolved promptly or escalated appropriatelyDelivering a high standard of customer care at all timesMaintaining up-to-date knowledge of products to provide accurate informationLogging and updating all customer interactions within the CRM systemSupporting internal teams to ensure a seamless customer experience What You''ll BringPrevious experience in a customer-facing or customer service roleStrong communication skills with the ability to handle a variety of ..... full job details .....