Customer Service Administrator

Customer Service Administrator Braunstone, Leicestershire 26,000 Are you an organised and proactive individual with excellent customer service skills? Do you thrive in a busy environment, handling inbound calls, managing queries, and supporting the smooth running of day-to-day operations? Would you like to join a professional and friendly team within the facilities management sector? The Company: We are supporting a well-established organisation in the facilities management industry who are looking for a dedicated Customer Service Administrator. This role sits at the heart of the help-desk operation, managing customer enquiries, coordinating works with contractors, and ensuring exceptional service is delivered.Role and Responsibilities of the Customer Service Administrator: Handle a high volume of inbound customer service calls and help-desk enquiries, ensuring all queries are logged accurately and resolved efficiently. Act as the main third-party liaison with contractors, obtaining updates, arranging visits, and ensuring work is completed within agreed timescales. Support the allocation and scheduling of jobs, including escalation of urgent issues or service failures. Assist with managing out of hours calls, ensuring that emergencies and priority requests are passed to the appropriate teams. Maintain accurate records using CAFM/help-desk systems and produce reports as required. Prioritise and manage multiple tasks in a fast-paced environment while maintaining strong ..... full job details .....