Customer Service Administrator

Customer Service Administrator

• Derby DE22 1EB

Salary: -12.50 per hour - Mon-Fri 8-5 Office based

Contract Type: Full-time, temporary ongoing possibility to go permanent depending on performance

About the Role

We are seeking a reliable and proactive Customer Service Administrator to join our team. You will play a key role in ensuring excellent service delivery to our customers through efficient administrative support, customer engagement, and accurate processing of orders and billing. This is a customer-facing role, ideal for someone with strong communication skills and an organised, detail-oriented approach.

Key Responsibilities

• Respond to customer enquiries via phone, email, and occasionally in person
• Process and manage sales orders, including data entry into internal systems.
• Prepare and issue invoices, proforma invoices, and credit notes in accordance with company procedures.
• Manage customer account setup and pricing updates
• Handle billing queries and provide timely resolutions to customer concerns.
• Take customer payments (cash and card), ensuring secure and accurate processing.
• Maintain accurate records of transactions and assist in reconciling daily banking.
• Monitor customer cylinder usage and update holdings where required.
• Support sales and operations teams by providing administrative and customer insight.
• Identify opportunities to refer customers to the sales team for value-added services.
• Maintain a working knowledge of products and services to support customer needs.
• Build and maintain strong long-term relationships with customers and agents.
• Make proactive outbound contact to selected customers to offer support and resolve queries.
• Support stock control through data accuracy and stock system updates.
• Escalate complex queries appropriately, ensuring customer issues are followed through.

What We''re Looking For

• Proven experience in a customer service or administrative role.
• Confident communication skills across phone, email, and face-to-face interactions.
• A strong focus on accuracy, organisation, and attention to detail.
• Ability to multitask and manage workload in a fast-paced environment.
• Experience with invoicing, billing systems, or order processing is highly desirable.
• Confident handling payments and using point-of-sale or similar systems.
• A proactive and positive approach to customer service and problem solving.
• Willingness to learn about our products, services, and industry standards.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.