Customer Service Account Manager

Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team!Day-to-Day Responsibilities:Provide an excellent customer service to our new and existing clientsCarry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their accountContinue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on SalesforceContribute to the companies business goal of migrating all HRonline users to the new software systemTake ownership of any Service Issues raised by the client, keeping an accurate account of the client''s concerns on the relevant CRM ..... full job details .....