Customer Service Representative (Older People)

FindCore are thrilled to be assisting a fast-growing customer support business with the recruitment of a Customer Care Representative.Permanent position. This is a fully office-based role in Altrincham. Monday - Friday, Permanent.This is a volume telephone role supporting predominantly older customers process applications. The right person will be confident on the phone, comfortable working at pace and, above all, patient, compassionate and genuinely good with people.SalaryNegotiable + Future bonus structure of up to £2,000 + overtime opportunitiesAdditional overtime is available, including enhanced rates for Saturdays (don''t need to work any overtime, it''s just an option)Key ResponsibilitiesHandle a high volume of inbound and outbound customer calls each day.Speak with new enquiries and understand each customer''s individual circumstances.Explain the company''s service clearly, patiently and professionally.Support older customers who may need additional reassurance or time on the telephone.Qualify enquiries and book appointments with the Claims Team.Maintain contact with existing customers throughout their journey.Keep customer information and CRM records accurate and up to date.Deliver excellent service without using a hard-sell approach.Skills and ExperiencePrevious experience in a telephone-based customer service, call handling, contact centre or similar role is preferredNaturally warm, patient and empathetic communication style.Confident speaking with older customers ..... full job details .....