Customer Liaison Officer

Job Title: Customer Liaison OfficerLocation: 100% Mobile (Within designated Customer Area/Region)Hourly Rate: £27.81 per hour (PAYE Umbrella)Contract Length: 6-month contract (Minimum, with potential to extend)Hours: 35 hours per week, Monday to Friday (9am 5pm with flexibility on start/finish times when required)Are you a proactive, customer-focused professional who thrives in a mobile, community-facing role? We are seeking a dedicated Customer Liaison Officer to deliver an exceptional, face-to-face service to tenants, homeowners, and shared owners across a designated region.In this role, you will be the primary visible presence in the community, resolving issues, managing local estates, and coordinating with specialist teams to ensure high standards of safety and service.Key ResponsibilitiesCustomer Engagement: Provide a visible, accessible face-to-face service to all residents, acting as the main point of contact and delivering service with a professional, customer-first approach.Issue Resolution: Set, track, and ensure the completion of actions with Estate Services, Asset Services, and specialist teams to resolve customer queries and exceed expectations.Income and Debt Management: Work proactively to maximize income and reduce outstanding debt within your defined customer area.Lettings and Void Management: Deliver a high-quality lettings service that ensures a seamless and welcoming experience for new customers from day one.Community and Safety: Address anti-social ..... full job details .....