Customer Liaison Officer

We are currently looking for a temporary Customer Liaison Officer to work across housing maintenance projects across Cheshire West, the position is working from Stoke to Chester and would require someone with a current driving licence. We are looking for someone who can interview and ideally start immediately and will commit to a full 8 weeksThe core working hours are Monday to Friday 8am - 4:30pm.Essential and Desirable CriteriaCustomer Liaison Officer duties and responsibilities include:Proactively follow up on no-access properties to arrange retrofit survey appointments.Lead resident and community engagement initiatives, building strong relationships with local communities.Deliver clear and effective communications to customers and residents about the nature and scope of works.Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.Coordinate access arrangements to ensure works are delivered smoothly and on schedule.Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation. Personal QualitiesThe Customer Liaison Officer will meet the following criteria:Essential criteria:Good customer service experience and willingness to travelAbility to deal with sensitive situationsResilience and strong negotiation skillsProficiency in Microsoft OfficeFull Driving ..... full job details .....