Customer Experience Executive

Customer Experience Executive25- 26k plus 2k yearly bonusGreenfordAre you motivated by delivering exceptional customer service?Do you have customer service/ client support experience? Are you working in retail and now looking for a move into an office environment?If so, my client a fabulous manufacturing business are now looking for a person to fully support a really busy team of key account managers. This role is a busy and varied one and will involve taking ownership of a range of customer support functions. The role will enable you to help manage a set of existing customer accounts and will involve you further developing relationships with your customers.You will be joining a family-owned business that really care about their people. Monday to Friday 9-5pm with hybrid working pattern after probation, 22days holiday which increases after a year plus parking is available!Duties Managing of all incoming orders and enquiriesAdvise on product availability.Quoting on prices and stock availabilityProvide customers with ETA dates and deal with delivery issues.Issue and raise invoices.Manage requests for samples.Give advice on artwork requests.Complete order notificationsLots of liaison with warehouse, sales and despatch departmentsAll supporting administration Experience needed. Strong verbal and written communicationExperience of CRMAny knowledge of Google Docs or Google sheets helpfulAt least 2 years similar experienceHighly organised and efficientEffective listening skills ..... full job details .....