Customer Experience Expert

Customer Experience Executive Location: Cardiff / Hybrid - 3 days office based and 2 days home based weekly.Looking for a role where your technical problem-solving skills meet exceptional customer care? This is an exciting full time permanent opportunity to join a growing service team delivering top-tier support and account management to key clients.As a Customer Experience Executive, you''ll be at the heart of ensuring first-class service delivery, coordinating technical support, and building strong relationships with clients who rely on outstanding service standards every day.What You''ll Be DoingManage and develop long-term relationships with a portfolio of major and specialist accounts.Act as the main point of contact for all client service and technical needs.Coordinate and schedule field engineers to meet service level agreements.Apply your technical insight to match the right resources to each task.Maintain detailed records, reports, and service documentation.Provide proactive updates to clients, resolving issues efficiently and professionally.Assess service costs and make recommendations to improve value for customers.Participate in client meetings and contribute to ongoing service improvement projects.What You''ll BringProven background in customer service or account management.Technically minded with a proactive, problem-solving approach.Confidence in managing multiple priorities in a fast-paced environment.Strong communication skills and the ability to build ..... full job details .....