Customer Experience Administrator

Start your career or your next chapter with one of London s leading maintenance service companies. Masterfix is a fast-growing, award-winning property maintenance and technical services business working across prime residential, commercial, and mixed-use developments in London. We are known for our high standards, professional team, and commitment to exceptional customer service. We are now looking for a Customer Experience Administrator to join our team at our Kennington office. This role would suit: A school leaver or college leaver looking to build a long-term career in a growing business Or someone seeking a new challenge, who enjoys organisation, communication, and being at the heart of a busy operation About the Role As a Customer Experience Administrator, you ll be a key part of the customer journey ensuring jobs are raised accurately, clients are kept informed, engineers are supported, and compliance documentation is issued on time. You ll be the friendly, professional voice our clients rely on, and an essential support to our operations and engineering teams. Attention to detail is critical, as accuracy and communication are central to our service promise. Key Responsibilities Client Orders and Administration Accurately raise and process client orders Maintain up-to-date records and support invoicing processes Engineer Scheduling Support Work closely with the scheduling team to allocate engineers correctly Monitor job progress and communicate changes ..... full job details .....