Customer Care Specialist

Customer Care Specialist Redditch, Worcestershire £26,000 + 15% performance related bonus Hybrid - 3 Days in office with 2 days remote Cast UK is supporting an industry-leading global organisation in their recruitment of a Customer Care Specialist to join its high performing customer service team. Joining an established and experienced team, you''ll be acting as the first point of contact for customers and ensuring seamless service delivery across the full customer journey from initial enquiry through to resolution. You''ll play a key role in maintaining customer satisfaction, supporting operational excellence, and strengthening long-term relationships. The role is Monday to Friday, 9am - 5pm. The working pattern is hybrid, with 2 x days WFH. Key Responsibilities Manage multi-channel customer enquiries phone or email ensuring all requests are handled promptly and professionally. Process quotations and customer orders, ensuring accuracy and efficiency throughout the lifecycle. Monitor and co-ordinate order fulfilment, proactively communicating updates and managing delivery expectations. Collaborate with the technical support team and subject matter experts to resolve complex customer issues. Record customer feedback and report non-conformances, supporting continuous improvement initiatives. Manage escalations effectively, ensuring timely resolution and customer satisfaction. Maintain accurate records within CRM''s (SAP and Salesforce) and case management systems. Support ..... full job details .....