Customer Care Representative

Customer Care RepresentativeSalary: 28,000 - 30,000 per annum Full Time 36 Hours Per Week - Opportunity to Work from Home on FridaysAre you passionate about delivering exceptional customer service and building strong client relationships? We are seeking a proactive and customer-focused Customer Care Representative to join a busy Supply Chain team within a well-established manufacturing organisation specialising in innovative and sustainable food packaging solutions.This is an exciting opportunity to join a growing international business where customer satisfaction, continuous improvement, and teamwork are at the heart of everything they do.The RoleAs a Customer Care Representative, you will act as a key link between customers, sales teams, and internal departments, ensuring orders are processed accurately and delivered efficiently while providing a first-class customer experience.Key ResponsibilitiesManage customer orders from receipt through to delivery, ensuring a smooth and efficient process.Provide prompt, professional, and effective customer support via phone and email.Handle customer enquiries regarding products, pricing, delivery schedules, and account information.Investigate and resolve customer complaints and issues in a timely manner.Maintain accurate pricing information in line with commercial agreements and negotiated terms.Support the Sales team by responding quickly to requests and providing administrative assistance.Serve as a primary point of contact for both ..... full job details .....