Customer Care and Operations Manager

Customer Care and Operations Manager

Location: Remote

Are you a proactive problem-solver with a passion for driving change and improving customer experiences? Our client is seeking a Customer Care and Operations Manager to join their team on a permanent basis. This role offers the opportunity to lead and optimise the UK Customer Service and operational functions, ensuring a seamless experience for customers while driving efficiency and continuous improvement across the wider operation.

Key Duties and Responsibilities:

• Lead and manage the UK Customer Service team, ensuring high levels of service to customers and Brand Partners.
• Oversee UK operational processes, including logistics, fulfilment, and returns, ensuring smooth operations and customer satisfaction.
• Manage the operational relationship with third-party logistics providers and other external suppliers.
• Identify and implement opportunities for process improvement, collaboration, and business performance enhancement.

Skills and Experience:

• Proven experience managing a Customer Service or Customer Experience function.
• Strong operational and problem-solving skills with a hands-on approach.
• Experience working with external suppliers or third-party service providers.
• Excellent stakeholder management and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Company Benefits:

• Fully remote working arrangement.
• Professional growth and development opportunities.
• Dynamic and supportive work culture.
• Comprehensive health and wellness programs.

FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions. Please contact us to discuss one of our many positions.