Customer Care Executive

Customer Care ExecutiveFull-Time; Monday- Friday DescriptionOur client is a Reputable, family run business based in Hook, UK. They design and manufacture quality lighting solutions for the automotive industry. As they embark on a journey of growth, they are seeking a Customer Care Executive to join their team. As Customer Care Executive you will provide a world class level of customer care that cements lifelong partnerships by thinking like the customer, being an ambassador and going the extra mileResponsibilities:Act at all times in the best interests of the customer and giving genuine advice. Dealing with any incoming enquiries. Process sales ordersManage the customer care inbox Create customer case numbers Following cases through to a meaningful and mutual close in a timely manner. Ensuring account managers are informed of cases that need escalating. Send accurate order confirmations Keep customers updated on order/delivery updates Fielding all new enquiries straight to Business Development for qualifying Taking forward all orders from the Business Development Team and ensuring the customer is looked after from point of order onward Notify the appropriate Manager or Team Leader of any issues. RequirementsCustomer mindsetExcellent phone manner - polite, friendly, confident to ask questionsBe able to cope in a crisis/able to deal with issues thrown at themBe proactive and willing to jump inA team playerBe able to cope with fast paced and ever growing/changing list of ..... full job details .....