Luxury Customer Care Consultant

Luxury Customer Care ConsultantCharlton, South East London 27,000 per annumHybrid Working (after training)Love fashion? Passionate about delivering a premium customer experience?We''re hiring on behalf of a prestigious international multi-brand retailer, and this is your chance to join a fast-paced, luxury customer care team supporting both online and in-store experiences.The RoleAs a Luxury Customer Care Consultant, you''ll be at the heart of the customer journey-delivering exceptional service while driving sales and brand experience.You will:Deliver a high-end, personalised customer experienceProcess orders and returns accurately within SLAsProvide expert product advice and styling supportIdentify opportunities to upsell and maximise salesWork closely with internal teams to resolve customer queriesManage your workload in a busy, target-driven environmentWhat We''re Looking ForPrevious customer service experience (retail or contact centre ideal)A genuine passion for fashion and trendsConfident communicator with a positive, engaging styleStrong problem-solving skillsAbility to work under pressure and meet KPIsA team player with a proactive mindsetWhat''s in It for You 27,000 salaryOngoing role with permanent opportunitiesWeekly payHybrid working (60% office / 40% home after training)Modern offices in CharltonFull training + career progressionBenefits including 24/7 GP access, retail and gym discountsHours and Shifts37.5 hours per week5 out of 7 daysShifts between 8:30am - ..... full job details .....