Admin and Customer Care - 6 Month FTC

Admin and Customer Care Operative Salary: £24,863.00 per annum Location: SS5 4JH Job Type: Full Time - 6 Month Fixed Term Contract Role Summary This role will support STS watch service centre to achieve the company''s strategy, to provide customers with both help and advice. To process the items sent to STS in a professional and timely manner. This role will require the successful candidate to have or develop a professional manner when dealing with customers by telephone, in person or email, to be able to enter data with attention to detail, to handle items with care, and follow procedures. A knowledge of Microsoft office applications is advantageous but not essential. Being a team orientated individual will be essential. Full support and training will be given. Role Objectives Manage customer items and enquiries, in a timely mannerEnsure the correct recording of informationCheck and raise paperwork to send to customers Assist in all areas of the administration department as required Role Responsibilities Log items onto the system including customer details and instructions, scanning paperwork Create customer accounts Review and send estimates via email to customers Proceed jobs on customer instructions, noting information and taking payment if required Assist with customer enquiries over thetelephoneGeneral office Administration dutiesProducing and checking Invoices and items prior to sending, including commercial invoices for international deliveries Assist ..... full job details .....