Customer Care Executive

Customer Care Executive / Colchester / Term Time Only / Up to £15 per hourWe re looking for an organised, efficient and customer-centric Customer Care Executive to join our successful, family-owned educational supplies business in Colchester. This is a term-time only role, making it ideal for parents and carers who want to work during the school term and spend the school holidays with their children.Due to our growth plans and dedicated approach to customer care, we are looking to hire a Customer Care Executive at our newly refurbished Colchester Head Office. As a member of the Customer Care team, you will play a key role in delivering a consistently reliable and high-quality service to our customers, with issue resolution and the customer experience at the heart of everything you do.The Role:As a Customer Care Executive, you will provide first-line support to customers by taking incoming calls and emails to process orders and enquiries, resolve issues, address problems at source and identify any potential concerns.At the same time, you will build strong rapport with customers to drive customer satisfaction, while always looking for appropriate upsell and cross-sell opportunities.Key Responsibilities of the Customer Care Executive: Supporting customers by phone, e-mail and web-chat functions.Processing of orders, enquiries and quotations.Issue resolution, keeping customers informed of process, likely outcome and timeframes, resolve issues in a smart way and helpful way.Stock ..... full job details .....