Customer Care Administrator

CareerMakers Recruitment is currently recruiting for a Customer Care Administrator on behalf of a client based in the Bolton (BL4) area.

Key Responsibilities:

• Manage inbound calls and emails in a professional and timely manner, ensuring all interactions are accurately recorded
• Handle day-to-day customer queries, service requests, and issues, escalating where necessary
• Maintain and update customer records, service agreements, and job details with a high level of accuracy
• Coordinate bookings and service updates with Operations and Transport teams, keeping customers informed of ETAs and any delays
• Arrange and manage subcontracted services, ensuring all details are correctly recorded and systems are up to date
• Monitor data accuracy across customer services, logistics, and subcontractor information, resolving errors and identifying trends
• Communicate effectively with customers, suppliers, and internal teams to ensure a consistent and high standard of service
• Follow established processes and contribute ideas for continuous improvement
• Provide customer feedback and insights to the Sales team to support retention and business growth
• Work collaboratively with colleagues and provide support during busy periods
• Maintain professionalism, confidentiality, and a positive company image at all times
• Take ownership of data quality and ensure compliance with company standards

Requirements:

• Previous experience in a recycling administration role is essential
• Strong written and verbal communication skills
• Confident using IT systems and customer service software
• Ability to process customer requests quickly while maintaining accuracy
• Excellent problem-solving skills and the ability to escalate issues appropriately
• Good telephone manner and customer service skills
• High level of attention to detail

If you have the relevant experience and are interested in this opportunity, please apply with your CV.