Customer Care Advisor

Customer Care Advisor - ASAPLocation - Manchester - Parking Onsite - Hybrid working once competent in the role 3 days office and 2 days at home or can work 4 days per week.Salary - 30,000Start date - ASAPWorking Hours - Monday to Friday - 9am - 6pm - No WeekendsWhy Join Us?Our Client pride''s themselves on delivering exceptional service to their customers. As a Customer Care Advisor, you''ll be at the heart of their mission, helping new customers navigate the learning curve of being employed through a payroll company and resolving their issues efficiently.What You''ll Do: Build Relationships: Proactively nurture existing customer relationships with inspirational service over the phone and by email. Resolve Issues: Address and resolve customer complaints quickly, ensuring satisfaction. Communicate Effectively: Handle customer queries via phone, email, and written correspondence. Ensure Compliance: Follow compliance processes to maintain service integrity. Meet KPIs: Achieve targets such as one-call resolution, answering calls within a timeframe, and maintaining high-quality standards.Key Responsibilities: Provide outstanding customer service on a day-to-day basis. Monitor and ensure SLAs are met for all customers. Develop and maintain effective communication channels with all departments. Respond to email requests within 24 hours and ensure all customer queries are addressed promptly.What We''re Looking For: Customer Focused Individuals Resilience Attention to Detail: ..... full job details .....