Customer Care Coordinator

Customer Care Coordinator Temporary (Start Immediately) Warrington New build housing £18 - £19 TSR are currently recruiting for a Customer Care Coordinator for a new build housing developer based in Warrington. This role is very customer focused, answering calls and emails from customers about potential issues with their newly purchased property. This developer is a 5 rated developer and one of the UK largestPrevious working experience in a Customer Care role with a housing developer is preferred, but experience in scheduling maintenance or planned work coordination is will also be suitable. The Role: Answer calls and e-mails from customers regarding their property repairsBeing empathetically, professional and positive, ensuring their queries are answered and resolved within the agreed timescalesMaintain regular communications/updates with the customersEnsure the Customer Journey tracker is viewed daily and upon receipt of the NHBCAll defect repairs to be logged accuratelyMaintain accurate and concise records of all repairs, solutions and notes/commentsGeneral administration dutiesComply with our GDPR policy The Person: Previous experience with a developer is preferred but not essentialCustomer care/Customer service experience in an office environmentGreat IT skillsGood Communication skillsTeam player with a strong work ethic and very organised Remuneration: Hourly rate ..... full job details .....