CRM Manager

Job Tittle: CRM ManagerLocation: Belfast, Birmingham, Bristol, Chester, Edinburgh, Halifax, Leeds, London or ManchesterJob Type: Full-timeWorking Pattern: Hybrid - at least 2 days per week in the officeRate: Highly ComparativeAbout the RoleWe''re looking for an experienced CRM Manager to drive customer engagement, retention and loyalty across UK and EEA markets.In this role, you''ll design, deliver and optimise multi-channel marketing campaigns, using customer data and insights to create personalised experiences throughout the customer journey.What We''re Looking ForProven experience in CRM, life cycle marketing or retention marketing.Hands-on experience delivering multi-channel campaigns.Strong understanding of customer segmentation, automated journeys and personalisation.Experience analysing campaign performance and customer engagement metrics.Strong communication, stakeholder management and project management skills.Knowledge of GDPR and UK/EEA marketing regulations.Experience in fintech, financial services or consumer technology.Hands-on experience with Braze, Iterable or Salesforce Marketing Cloud.Experience with dynamic content, personalisation and scaling CRM operations.Key ResponsibilitiesPlan and deliver CRM campaigns across email, SMS, push notifications and in-app messaging.Manage customer onboarding, activation and retention journeys.Use customer segmentation and data insights to personalise campaigns.Analyse campaign performance and optimise results through A/B ..... full job details .....