CRM Loyalty Manager

Currys London Campus at WaterlooFixed Term Contract - 12 MonthsFull TimeGrade 4At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.Overview

The CRM Loyalty Manager role is responsible for developing propositions and programmes which deliver our customer growth plan, including management of the Currys Perks loyalty programme and build of CRM capabilities. The successful candidate will play a key role in delivering market leading loyalty propositions, whilst owning the annual loyalty plan.Key Responsibilities:

Develops innovative and market leading loyalty propositions for the UK market, creating a meaningful value exchange for marketing consent and provide our customers real tangible benefitsInstills a culture of customer centric thinking across the team and cross functionally. Acts as a subject matter expert and consultant to the wider business on CRM and data-driven marketing, embedding best practice across Currys. Helps others to upskill in CRMResponsible for the Currys Perks loyalty budget, tracking expenditure against the budget and driving efficiencies to maximise ROIs and customer KPIs. Responsible for budgeting and forecasting Currys Perks activity, managing risks and seizing opportunitiesEvolves the current Currys Perks programme overtime through Strategic Insight to enhance the loyal customer proposition. Develops a test and learn strategy to validate customer appeal and business casesWorks closely with commercial and customer experience teams to create specific commercial props and customer experience benefits for Customers. Owns the Loyalty innovation roadmap and works closely with retail and online functions to deliver against objectivesRequired Skills and Experience

Experience within CRM, Rewards and Loyalty, with a proven understanding of methodologies or tools relevant to the industryExperience of managing a loyalty/membership programmeExperience of proposition developmentBe commercially focused and data driven, whilst putting the customer at the heart of every decisionDrive and passion to make major step changes in the CRM activity and challenge the status quoExperience of senior stakeholder managementProven agency skills and getting the best results out of the approved budgetStrong communication and influencing skills essentialMin 4+ years’ experience in CRM including planning of in-life customer loyalty/retention direct marketing programmesBenefits

25 days of annual leave (plus bank holiday entitlement) and a competitive pension schemePrivate Medical InsuranceLife AssuranceFantastic colleague discounts on Tech with Currys and iD MobileHybrid working (with an expectation to meet in person 2-4 times per month)Join our team and we’ll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to ..... full job details .....