CRM Loyalty Specialist

The role

This role reports into the CRM and Loyalty Manager and will support with all aspects of Pandora’s Customer Loyalty scheme. The objectives of this role are to drive new customer acquisition and maximise value from our Loyalty members across both the store and online business.About Pandora

Pandora is the world''s largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.Our people

Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023, driven by a new long-term growth strategy. This rapid progress has fostered an ambitious and empowering culture.As we grow, we continue to invest in our talent. We''re seeking people who share our values and can help us realise our ambitions.What to expect from the role

Assist the CRM and Loyalty Manager with all areas of the Loyalty strategy for the British Isles (UK and Ireland)Build and maintain successful relationships across all relevant departments, including Retail, E-commerce, Marketing and Global Loyalty teams.Be a champion for the loyalty programme and ensure relevant departments include data capture in their activity and take a test and learn approach to maximizing performanceProactively seek-out new opportunities for driving customer value and data capturePlan and execute loyalty campaigns to drive value in the Trading Line Up.Work with the eCommerce trading and testing teams to analyse the web data capture journey, and to ensure we maximize all data capture opportunities on pandora.netUnderstand the data capture challenges in retail, and improve current ways of working through feedback from our store teamsBuild strong relationships with the wider marketing team and ensure My Pandora and Pandora Club have an appropriate level of presence in our paid and owned marketing channels.Interrogate our existing database and deploy techniques to convert contacts to My Pandora and Pandora Club membersReport on KPIs on both a weekly and monthly basis, understanding how the loyalty programme adds commercial value to the businessThe successful candidate

2+ years experience in a Loyalty marketing or CRM roleConfident in speaking to stakeholders across all levels of the business, from delivering campaign reviews to the commercial teams, to carrying out visits to our store teamsHave effective communication skills, both written and verbal, with an excellent grasp of the English languageAnalytical and ability to provide insights and identify opportunities to improve performance.Highly organised , an ability to work to deadlines, and to plan and prioritise tasks effectively.Proactive and able to take your own initiativeEnthusiasm, positivity and take a creative approach to problem-solving with a genuine passion for CRM and LoyaltySolid understanding of digital marketing channels. particularly CRMResults-focused, commercially aware, with mindset of continual optimizationBasic understanding of relevant legal requirements such as GDPR and E-Privacy lawsIdeal candidates will have

Proven track record of driving growth from a loyalty programmeBackground in working for an omnichannel retailer.Strong experience of an omnichannel approach to data captureExperience with Bloomreach or similar CRM platformExperience using Power BI and Adobe AnalyticsCraft Your Future with Pandora: A Career Built Around You

At Pandora, your career is a journey of growth, development, and limitless potential. We believe in empowering you to shape your own path and craft your own incredible.What We Offer

Our focus is on offering you a career that’s as unique as you are. We provide the tools, opportunities, and support you need to thrive:Career Development and Growth:

Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you’re on track to achieving your goals.Competitive Salary and Regular Reviews:

We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success.Generous Bonus Scheme:

Your hard work doesn’t go unnoticed, with opportunities to earn performance-related bonuses.Hybrid Working Flexibility : Strike the perfect balance between collaboration and focus, with three office days and two work-from-home days between Monday and Thursday.Early Finish Fridays:

Start your weekends early by finishing work at 3 PM every Friday.Private Healthcare:

Your wellbeing is our priority, with access to private healthcare that keeps you covered.Employee Discounts and Perks:

Enjoy 55% off Pandora products and exclusive access to discounted brands, cinema tickets, gym memberships, holidays, and more.Annual Leave and Flexibility:

25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off to celebrate YOU!Wellness Hub and Support:

Access to wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7.Recognition and Celebrations:

Your achievements are our success. With a recognition programme and regular celebrations, we ensure every success is shared and appreciated.At Pandora, we believe in creating not just a job, but a journey of fulfillment, growth, and success. If you’re ready to take the next step in crafting your incredible career, join us and let’s build something extraordinary together.Your future is waiting – craft the incredible with Pandora!Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click

apply

to submit your application.Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as ..... full job details .....