Negotiable
OverviewCorporate Account Support Manager
Full Time Permanent Role
Location –
Covering London / National Travel
Competitive salary and excellent benefits
A quick look at the role.
The Corporate Account Support Manager supports the commercial relationship between Biffa and its Corporate clients covering growth/development, meeting the relevant KPI''s and SLA''s compliance, customer satisfaction and retention, to ensure consistency and high quality service.
Your Core Responsibilities
Supporting the Account Director and being an interface between the company and specific Corporate Clients, supporting the strategic account plans, service success, contract compliance and retention.
Carry out on site audits and deliver improvements across the portfolio as agreed
Create any required reports in a timely and fit for purpose manner as requested by the customer and within agreed deadlines
Provide support on tenders and contract renewals across the portfolio
Support the Corporate Account Directors with the growth of the customer net earnings base and the expansion or introduction of new services.
Assist with the production and development of customer management information/reporting as agreed with your line manager
Ownership of gathering supplier data that supports the reporting and invoicing needs of our customers
Manage pricing and customer quotations for specified contracts
Support ad hoc and administrative requirements for our customer base, as agreed with your line manager.
Manage and deliver projects for our customers as agreed with your line manager
Our essential requirements
Organisational, communication (verbal and written), and interpersonal skills
Proficient in MS Office and general IT applications
Ability to work independently and manage confidential information appropriately
Confident interacting with stakeholders at all levels
Analytical mindset with attention to detail and data interpretation skills
Solution-focused approach to problem solving
Ability to plan, prioritise, and deliver under pressure
Skilled in conflict resolution and negotiation
Flexible and willing to travel as required
Changing the way people think about wasteAt Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.
Dedicated to diversityBeing inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every ..... full job details .....
Negotiable