Contract IT Service Desk Engineer

Contract IT Service Desk Engineer

Duration: 3 months

IR35 Status: Small Company Exemption

Location: Fully remote working, Basingstoke office if hybrid working is preferred

Our client is seeking Contract IT Support Engineer to support a Microsoft-focused MSP delivering primarily BAU support and assist with cloud project work. You''ll provide day-to-day IT support while contributing to Microsoft 365 migrations and modern workplace deployments. Working in a small team, you''ll take ownership of tickets, ensuring timely resolution and excellent customer service.

Key Responsibilities

• 1st/2nd line support via phone and email
• Manage tickets in line with SLAs
• Support Microsoft 365 environments
• Maintain backups, monitoring, and endpoint security
• Assist with onboarding and basic infrastructure upgrades

Key Skills

• 3+ years IT support experience (MSP preferred)
• Strong Microsoft 365 admin experience
• Windows server admin
• Windows 10/11
• Knowledge of SharePoint/Intune
• Basic networking knowledge (DNS, TCP/IP, DHCP, VPN, Firewalls)

Desirable: Any experience in the following Azure, Hyper-V, macOS.

If you''re a contract IT support engineer with excellent customer service skills, please apply to the role for immediate consideration.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.