Contact Centre Test Assurance Specialist

Role Title: Contact Centre Test Assurance Specialist Rate: 332 Location: London or Horsham3 days on siteKey ResponsibilitiesLead the QA workstream for the Contact Centre Transformation programme.Define and oversee end-to-end testing coverage, ensuring all critical areas are addressed, including: Regression testingNetwork configuration validationBackup and recoveryCall recording functionalityIntegration with upstream/downstream systemsRollback and contingency scenariosReview, challenge, and validate vendor testing strategies and plans.Provide independent QA assurance to client QA leadership on: Testing completeness and qualityKey risks and gapsMitigations and readiness for releaseCollaborate closely with vendors (including Wipro) and internal stakeholders to ensure alignment and delivery quality.Support governance, reporting, and stakeholder communication across the transformation programme.Required ExperienceStrong experience leading QA or Test Workstreams on large-scale transformation programmes.Proven expertise in Contact Centre / CCaaS transformations.Deep understanding of testing across complex, integrated environments.Experience working with multi-vendor delivery models and providing independent assurance.Strong stakeholder management skills, including interaction with senior QA and programme leadership.Key SkillsTest strategy, planning, and governanceFunctional and non-functional testing (incl. regression, integration)Risk assessment and mitigation planningVendor ..... full job details .....