Contact Centre Representative - Graduate Opportunity

Graduated recently? Start a career where your skills make a differenceLegal Recoveries Associate Salary: 25,166, plus a quarterly performance related bonus of up to 20% Location: Leeds, Thorpe Park, Hybrid Shifts: Hours between 9.00am - 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm). Start dates: Our next start date is 20th July, with a structured 5-week training programme to help you get fully up to speed, so we''d ask that you can attend this in full. Start your career as a Legal Recoveries Associate in our Litigation department, where you''ll build valuable experience, develop confidence in customer conversations and play a part in helping people move towards better financial health.If you''ve recently graduated, or you''re looking for your first permanent role after university, this is a great opportunity to develop skills that will support your long-term career. You''ll speak to customers over the telephone about their accounts, take time to understand their circumstances and help them find the right way forward. This could include setting up affordable payment plans, supporting queries linked to litigation processes and completing regular reviews to make sure payments remain suitable.The role can be challenging, as some customers may be in vulnerable situations, but you''ll be fully supported through structured training, coaching and guidance from your team. It''s a role where empathy, resilience and good judgement really matter - and where you can make a ..... full job details .....