Customer Contact Centre Officer

We''re looking for a kind, compassionate and resilient Customer Contact Centre Officer to join our Central Service Team located in Islington.£26,936.00 per annum, working 35 hours per week.Fixed Term Contract for 12 months Want to feel in control of your career? You''ll feel at home here.Our benefits include:Annual leave increasing up to 30 days with length of serviceFree DBS A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (TandCs apply)Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light CardAll applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.What you''ll do:This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.As a member of the Customer Call Centre be the first point of contact for customers and staffthroughout the organisation on all enquiriesDeal with enquiries on Housing Management, Maintenance and Customer SupportReceive and action maintenance requests for owned, managed or leased propertiesReceive, log and transfer complaints received in accordance ..... full job details .....