Client Service Administrator - Complex Cases

Client Service Administrator - Complex CasesLocation: ManchesterRole Type: Contract - 12 monthsWork Setup: Hybrid - (Tues-Thurs in the office)Who We Are Vanguard is a global investment firm known for low-cost funds and ETFs, helping investors achieve long-term financial goals with transparent, disciplined strategies.What you''ll doProvide administrative support across complex client cases, including Source of Wealth and Bereavement processes.Prepare and issue client communications, ensuring they are accurate, compliant, and delivered within agreed service levels.Update client records, manage case information, and maintain accurate data across internal systems.Respond to client enquiries promptly, escalating cases where appropriate to specialist teams.Assist with departmental projects and continuous improvement initiatives.Build and maintain knowledge of investment products, services, and relevant financial regulations.What you bringPrevious experience in a client service, customer service, or administrative role.Experience handling confidential and sensitive information with discretion and professionalism.Strong administrative experience, including managing ad hoc requests and supporting day-to-day operations.Excellent written and verbal communication skills with the ability to produce clear and professional correspondence.High attention to detail with strong organisational and data accuracy skills.Ability to prioritise workload, manage multiple tasks, and work effectively ..... full job details .....