Client Services Representative (Investment Services)

Contract Role - Client Services Representative (Investment Services) - Manchester/Hybrid - 12 months initial - Inside IR35 PAYERole Overview:* Job Title: Client Services Representative (Investment Services) x 9* Location: Hybrid - 4 days onsite per week in Manchester* Contract Type: Contract * Duration: 12months initial * Rate: £21.83 per hour + holidays PAYE Key Responsibilities andamp; Performance Expectations* Act as the primary point of contact for shareholder enquiries across phone, email, web chat, and written correspondence. The role is predominantly phone based, with time split between live client interaction and independent case investigation.* Deliver a consistently high quality service in a fast paced environment, managing client conversations confidently while working to demanding productivity and quality targets.* Execute telephone trades accurately and efficiently, strictly in line with client instructions, regulatory requirements, and documented procedures.* Handle both straightforward and complex shareholder queries, providing clear, confident technical support and taking ownership of issues through to resolution.* Investigate discrepancies and errors on shareholder accounts and statements, applying sound judgement, attention to detail, and structured problem solving.* Drive first point of contact resolution wherever possible, escalating only when required and retaining ownership until full closure.* Proactively manage daily open cases, ensuring timely follow ..... full job details .....