Client Services Representative

Client Services Representative - Transfer Agency / Investment ServicesManchester 12-month contract PAYEThis is a contact centre role within a regulated financial services environment, supporting shareholder enquiries and investment services activity.Role detailsJob Title: Client Services Representative - Transfer Agency / Investment ServicesLocation: ManchesterWorking pattern: Hybrid - 4 days onsite per weekContract: 12 months initialRate:£25.11 per hour including holiday pay / £21.83 PAYE per hourHours: Shift pattern between 8:30am - 6:00pmTraining: Structured 4-week Transfer Agency training programmeImportant to noteThis is a predominantly phone-based contact centre role.You must be comfortable with:Handling a high volume of shareholder/client callsWorking across phone, email, webchat and written correspondenceWorking 4 days per week onsite in ManchesterShift patterns between 8:30am and 6:00pmA rota-based working pattern, including a rotating WFH dayWorking to quality, productivity and client outcome targetsCompleting a detailed 4-week training programmeOnce experienced, there may be some off-call casework, but the role should still be viewed as a call-centre-led client services position.What you''ll be doingYou''ll act as a first point of contact for shareholder enquiries, supporting clients with account queries, trade-related requests, case investigations and issue resolution.Responsibilities include:Handling shareholder enquiries across phone, email, webchat and written ..... full job details .....