Client Advisor Ladies RTW [FENDI HARRODS London]

Overview

Client Advisor Ladies RTW [FENDI HARRODS London]Job Responsibilities

MISSION STATEMENTAs a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.Main Role and Responsibilities

Sales Performance

Engage in upselling, cross selling and multiple selling for all product categories;Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;Provide customer feedback on products, especially newly launched products.Client Management

Strengthen customer relations, nurture loyal FENDI customer base and implement appropriate CRM tools; master the usage of the Company CRM tools provided;Implement CRM Campaigns and set up One On One appointments in line with target and guidelines set;Manage customer service quality to meet customer expectations by offering professional and individual human touch with the customer.Store Operations

Perform store duties as assigned by team leaders and management;Operate the Company Sales Management system in all areas relating to stock transfer, payment, stock inquiry and customer database input.Stock Management

Maintain inventory accuracy by properly receiving, displaying and storing merchandise according to company guidelines;Support during Store stock take and cycle-counts.Store Maintenance

Maintain proper visual merchandising according to company guidelines; maintain a safe and clean store environment and daily housekeeping duties;You may also be required to carry out other duties within your capacity, which the Company may reasonably require.Profile

Minimum of 5 years’ experience in the Retail Fashion industry, with at least 2 years in luxury sales. Experience in the Ladies\'' ready-to-wear (RTW) category is essential. Strong professional expertise in this category, a passion for outfit creation, and excellent styling skills are advantageous;Bachelor’s Degree or equivalent is preferred;Manages his/ her image standards on a high level;Strong selling and communication skills are necessary;Excellent relationship skills, self-reliant, friendly and patient;Organization, professionalism, self-confidence;Strong customer service skills;Computer skills and Retail management system knowledge;Goal oriented approach, multitasking;Strong knowledge and/or interest for fashion/luxury industry;Fluent English, knowledge of other languages is a plus.Employment and Location

Employment type: Full-timeLocation: London, England, United ..... full job details .....