Client Advisor - Selfridges

Overview

Jil Sander is looking for the perfect profile as Client Advisor for our Concession in Selfridges.Responsibilities

Welcome the customer, providing an excellent in-store experience at all times, trying to perceive his/her needs and expectations, providing all necessary information about the product, current trends, etc.Develop and maintain effective one-on-one relationship with customers, using also digital tools.Maintain accurate records of all key customer account activities, and use the information for ongoing reference, including contact names, special delivery requirements, product preferences, outstanding price quotes, previous order history, and all follow-up information related to closing the sale.Demonstrate brand and product knowledge, based upon the provided training program, and keep up to date with the luxury environment and competitors.Achieve established personal and store sales goals by thoroughly and effectively managing all customer accounts through all stages of the sales cycle and the purchase process. Respond to all product inquiries and attempt to convert them to sales.Life Skills

Strong communication skills in English at least (verbal, in person, via e-mail, SMS, etc.) and ability to handle clients with personal care and empathy.Strong attention to detail.Results-driven and customer focused.Time management.Problem solving.Omni-channel retail orientation.Flexible availability – including weekends and holidays.Requirements

3/4 years of experience in luxury fashion.BOH knowledge.Proactivity, enthusiasm, fashion knowledge and problem solving.Privacy policy available here: https://apps.otb.net/hr-gdpr/Seniority level

Not ApplicableEmployment type

Full-timeJob function

IndustriesIndustries

Retail Apparel and FashionWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of ..... full job details .....