Business Support Officer

Main Purpose of the Role Business Support OfficerTo provide high-quality advice, guidance and administrative support to members of the public and officers across Public Protection services. The post holder will play a key role in supporting the Nuisance and Licensing teams, with a strong emphasis on using digital tools, systems and data to modernise service delivery, improve efficiency and support the council''s digital transformation ambitions.The first 2 months will primarily be working to improve the data which the Council has migrated from its Uniform system to the new case management system, Idox Cloud.Summary of Responsibilities and DutiesService Support and Administration Business Support OfficerProvide effective front-line support, responding to routine enquiries from members of the public, council officers and external organisations, ensuring all enquiries are accurately recorded, tracked and resolved using appropriate systems.Maintain, update and analyse records within the Idox Cloud case management system, ensuring data integrity, compliance and accessibility.Carry out administrative, clerical and financial tasks associated with the issuing and administration of licences, permits and registrations under relevant legislation.Process complaints, applications and enquiries, identifying when matters should be escalated to specialist or enforcement officers.Verify the validity of applications, licences, permits and registrations, obtaining additional information as ..... full job details .....