Business Support Officer

Adecco are recruiting on behalf of Croydon Council for a Business Support Officer (Acquisition Voids).



Location: Bernard Weatherill House, 8 Mint Walk, Croydon CR0 1EA



Contract Details

• Temporary contract initially for 3 months
• 36 hours per week, Monday to Friday
• Hybrid working - 2 days per week in the office (Tuesday & Wednesday)
• -18.92 per hour PAYE or -25.03 per hour Umbrella

About the Role

Croydon Council is seeking an organised and customer-focused Business Support Officer to join the Acquisition Team and play a vital role in helping empty properties be returned to use as quickly as possible.

This position provides essential administrative and coordination support throughout the voids process, working closely with surveyors, contractors, Housing Management and Lettings teams to ensure properties are repaired, inspected and ready for new tenants.

As a Business Support Officer, you will be at the heart of the operation, coordinating appointments, maintaining records, monitoring progress and ensuring effective communication between key stakeholders. Your contribution will directly support the efficient turnaround of void properties and help minimise the time homes remain empty.

Key Responsibilities

• Provide administrative and operational support to the Acquisition Team in relation to void properties
• Coordinate inspections, appointments and follow-up actions
• Act as a key point of contact for contractors and internal teams
• Maintain accurate property records, databases, spreadsheets and management systems
• Monitor the progress of void properties and track outstanding actions
• Raise work orders and ensure timely processing
• Support the production of performance reports and management information
• Process documentation, certificates, photographs and inspection records
• Respond to enquiries and provide updates on void-related activity
• Work collaboratively with surveyors, contractors, Housing Management and Lettings teams to ensure a smooth voids process

About You

We are looking for a proactive and highly organised individual who is committed to delivering excellent customer service and thrives in a busy operational environment.

To be successful in this role, you will have:

• Experience in an administrative, business support or customer service role
• Experience working within housing, property services, repairs or a similar environment
• Strong organisational skills with the ability to manage competing priorities and deadlines
• Excellent attention to detail and record-keeping abilities
• Strong communication and interpersonal skills
• Confidence communicating with a wide range of internal and external stakeholders
• Good IT skills, including Microsoft Office applications and data management systems
• A proactive, solution-focused approach to work
• The ability to work effectively both independently and as part of a team

Interested? Apply today with your CV and a member of the Adecco team will be in touch.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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