Assistant Service Manager

We are recruiting on behalf of our client for the position of Assistant Service Manager in Poole, Dorset. This role offers an excellent opportunity for skilled automotive professionals to lead and develop a busy aftersales department within a reputable dealership. The successful individual will play a key role in delivering exceptional customer service and maintaining efficient workshop operations. Benefits of the Assistant Service Manager:Competitive basic salary of 38,000, with an OTE of up to 48,000Structured manufacturer training programmes covering the latest vehicle technologies, including electric and hybrid systems25 days annual leave plus bank holidaysBonus scheme based on performancePension scheme with employer contributionsAdditional benefits including cycle-to-work scheme, eye care vouchers, and staff discountsPaid overtime for Saturday dutiesSupportive team environment focused on professional growth and high standardsDuties of the Assistant Service Manager:Supervise and develop the service team to ensure high performance standardsMonitor workshop workload and manage workflow efficientlyGreet customers professionally, discussing vehicle requirements and providing updatesOversee collection and delivery drivers to ensure punctuality and customer satisfactionRaise and process repair orders accurately; ensure timely completionManage invoicing, warranty authorisations, and job extensions in line with manufacturer guidelinesKeep customers informed of costs, progress, ..... full job details .....