Service Manager

A leading Facilities Management provider is seeking a Service Manager to join its team. As the key point of contact for Hard FM services, you''ll lead planned and reactive maintenance, manage operational performance and ensure statutory compliance across a busy estate while building strong relationships with key stakeholders. The Role As the Service Manager, you''ll: Lead the delivery of planned and reactive Hard FM maintenance, ensuring services are delivered safely, compliantly and to contractual standards. Act as the primary point of contact for all Hard FM service delivery matters across your assigned site. Manage the performance of in-house teams and specialist contractors, ensuring KPIs and SLAs are consistently achieved. Oversee statutory compliance, ensuring mandatory maintenance activities are completed and risks are effectively managed. Maintain CAFM records, ensuring all maintenance documentation is accurate and up to date. Work closely with stakeholders to ensure maintenance activities support operational priorities. Develop and manage maintenance programmes, including forward works planning and additional service requirements. Identify opportunities to improve service delivery and support sustainability initiatives. Participate in the on-call rota and support operational response where required. You To be successful in the role of Service Manager, you''ll bring: Previous experience managing Hard FM service delivery within a complex or regulated environment. ..... full job details .....