Application Support Specialist

Application Support Engineer (2nd Line) Location: Epsom (office-based) Salary: Up to £42,000, depending on experience Job Type: Full-time, Permanent You must have the right to work in the UK About Our Client Our client is an established software company based in Epsom, developing and supporting their own communication platform used by public sector and commercial organisations across the UK. They''re a close-knit, collaborative business looking for an experienced Application Support Engineer to join their Customer Operations team and become the go-to technical expert on their platform. The Role This is a 2nd line application support role at heart. You''ll be the technical escalation point for complex platform issues - investigating problems, identifying root causes, and working out practical fixes or workarounds. You''ll dig into bugs, liaise with the development team on trickier cases, and make sure everything is tracked and resolved within agreed SLAs. There''s a customer-facing element too, but it''s secondary to the core job: understanding how the platform works under the hood, troubleshooting effectively, and turning what you find into clear, useful information for both customers and internal teams. Key Responsibilities Act as the technical escalation point (2nd line) for platform issues raised by customers and internal teams. Investigate issues, identify likely causes, and recommend practical solutions or workarounds. Escalate bugs and complex technical issues to ..... full job details .....