Temporary Technical Support Specialist

Our client, a rapidly growing organisation in the tech-enabled education sector, is seeking a Temporary Technical Support Specialist to join their dynamic team. This role offers an exciting opportunity for a tech-savvy individual with a passion for problem-solving and customer service excellence. Job: Temporary Technical Support Specialist Location: West End Start Date: ASAP End Date: End of September Pay: £15 p/h Work Pattern: Monday - Friday - 09:00 - 17:30 - hybrid set up You must have a valid DBS Key Responsibilities: Respond to support tickets via Intercom with clarity, empathy, and urgency, assisting a diverse range of users including apprentices, employers, and internal staff. Investigate user-reported issues by impersonating users and replicating scenarios, while following structured troubleshooting guides. Document findings and next steps in well-structured technical tickets, adhering to internal guidelines. Build trust and maintain strong communication with customers, managing sensitive or escalated issues with professionalism. Demonstrate strong comprehension skills by accurately interpreting and responding to complex requests. Handle complaints and challenging conversations with care, striving for effective and fair resolutions. Manage and prioritise a high volume of tickets, balancing efficiency with accuracy and tone. Confidently push back on stakeholders when necessary, maintaining a clear and respectful approach. Act as a role model within the team, ..... full job details .....