Application Support Analyst

Overview

Technical Application Support Analyst

role based in Gerrards Cross. Location: Gerrards Cross - ideally onsite 5 days a week but will consider 1-2 days remote. Our client empowers healthcare professionals to improve

patient care

by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.Direct message the job poster from Walsh Employment regarding compensation.Compensation

Base pay range: Direct message the job poster from Walsh EmploymentRole and Responsibilities

As a

Technical Support Analyst , you will play a key role in ensuring excellent user experiences across a diverse customer base. You will provide high-quality technical support and assist with application deployment, training, and issue resolution.Responding to incoming support calls and tickets

within agreed SLAsDiagnosing and resolving

technical issues, or escalating to the development team where requiredInstalling and customising software

solutions for new clientsMaintaining support records

via Jira and closing tickets with accurate documentationDelivering user training sessions

(remotely or on-site)Performing quality assurance testing

of bug fixes before customer releaseWorking closely with internal teams to ensure a smooth client experience and continuous service improvementCompany Pension SchemeOn-site ParkingCommission SchemeKey RequirementsA minimum of

2 years'' experience in second-line technical supportExperience with service desk ticketing tools

(e.g.

Jira )Proven knowledge and practical experience with:Application SupportSQLWindows operating systemsDatabasesRemote Access ToolsExcellent interpersonal and communication skills

– must be confident and articulate on the phoneFluency in English

– both spoken and writtenA hands-on, proactive approach

to problem-solving and learningAbility to work autonomously

while remaining a team playerYou must be able to drive as they are not close to a stationLocation : Gerrards Cross – onsite 5 days a week preferred; consideration for 1-2 days remote.Requirements Summary by Section

Seniorities: Not ApplicableEmployment type: Full-timeJob function: Information TechnologyIndustries: Hospitals and Health Care, IT System Data Services, and Data Infrastructure and ..... full job details .....