Negotiable
Social network you want to login/join with:Job Description: Application Support
This is a hybrid position in London.
Shift Pattern
Shift 1: 01:00 -10:00 GMTShift 2: 08:30 - 17:30 GMTShift 3: 16:30 - 01:30 GMTPrimary Skill Set :
Problem Solving: Capable of identifying challenges, developing innovative solutions, and implementing process improvements.
Communication Skills: Excellent written and verbal communication skills are crucial for effective collaboration within the team and with external stakeholders.
Analytical Skills: A strong aptitude for analysing data, identifying trends, and deriving meaningful insights to proactively act on incidents.
Interpersonal Skills: Adept at building and maintaining relationships with cross-functional teams and clients.
Provide on-call support for critical issues and incidents (24x7 rotational on call)
Time Management: Strong organizational skills to effectively prioritize tasks and manage multiple responsibilities simultaneously.
Customer Focus: A customer-centric mindset with the ability to understand and address client needs.
Collaboration: A team player who can work collaboratively with colleagues to achieve common goals.
Conduct incident response and post-incident analysis to improve system resiliency.
Experience in production/application support environment
Possess understanding of Git, Chef, Jenkins, Power Shell, Shell scripting, Oracle , PL/SQL, Unix , ITSM , Java troubleshooting, continuous integration, and continuous deployment (CI/CD) pipelines.
Automate manual processes to improve efficiency and reduce human error.
Monitor system performance and troubleshoot issues in real-time.
Ensure the security and compliance of systems and applications.
Automate operational tasks to achieve high levels of system reliability.
Secondary Skill Set:
Splunk Monitoring Setup /Dashboard setup
Dynatrace OneAgent Monitoring Setup/Dashboard Setup
Synthetic Monitoring setup (Dynatrace SaaS/ Blazemeter/grafana) or similar tools
Track record in System reliability Engineering Monitor system health and performance using tools like Splunk and ..... full job details .....
Negotiable