Application Support Analyst

* Good knowledge and experience of Applications Support principals and issue investigation.* Good understanding and experience of SQL database management systems, SSIS, SSRS and T-SQL.* Good Technical Writing Skills.* Working knowledge of industry best practices, ITIL (incident, problem, change, release).* Basic knowledge of software development lifecycle (safe agile) processes.* Knowledge and understanding of general infrastructure components.* Experience of off-the-shelf insurance applications such as: Subscribe and Exact Advantage - desirable.* Experience of other insurance applications such as Claims Management Lifecycle (DOCOsoft), document workflow (ImageRight), Tyche and data quality (DQ Pro) - desirable.* Working knowledge of Windows 11, Windows Server - desirable.* Good Experience of web server technology and application lifecycle e.g. IIS – desirable.* Knowledge and understanding of Lloyd’s insurance market or other insurance background – highly desirable.* Experience of supporting Lloyds Syndicate Policy Administration, Exposure Management and Policy aggregation Platforms - highly desirable.* Strong customer service ethic* Clear communicator both written and verbal* Proactive with suggestions for improvements; thinks laterally; receptive to new ideas* Demonstrates ownership and responsibility* Personable and proactive approach to supporting business users**Experience*** Relevant experience in the insurance industry, preferably London Market.* Relevant experience of Subscribe and Exact Advantage or similar policy administration and aggregation systems.* Relevant experience of application support responsibilities.Strong analytical and logical problem-solving skillsAbility to learn and understand new products quickly Ability to prioritise and organise workload, handling varying priorities by setting expectations appropriatelyAbility to develop and sustain relationships with internal and external customers Ability to apply a pragmatic and collaborative approach when ..... full job details .....