Application Support Analyst

OverviewThe Postholder will provide technical input and support services for NHSL eHealth systems working alongside eHealth colleagues, NHSL staff and external partner agencies to ensure the implementation, deployment, on-going support, systems uptime and availability of eHealth systems and associated computer hardware across all NHSL areas. The Postholder will provide systems administration and support for databases, Email services, maintenance functions and operational support to ensure application systems uptime and acceptable performance levels for all NHSL eHealth core and departmental systems.

Responsibilities

Provide technical input and support services for NHSL eHealth systems, working with eHealth colleagues, NHSL staff and external partner agencies to ensure implementation, deployment, on-going support, uptime and availability of eHealth systems and associated hardware.

Provide systems administration and support for databases, email services, maintenance functions and operational support to ensure application systems uptime and acceptable performance levels for all NHSL eHealth core and departmental systems.

Lead maintenance and daily operational performance of complex equipment including standalone servers, blade centre technology, storage area networks, high availability technology and network devices, ensuring it operates effectively for all staff.

Use a PC and printer as part of daily duties; possess comprehensive knowledge of IT hardware for desktop PC, printer and server equipment; use a mobile phone; knowledge of basic electrical safety rules; use a computer tool kit.

What we’ll need you to bring

The post holder will work with a large range of complex computer hardware including standalone servers, blade centre technology, storage area networks, high availability technology and network devices.

The post holder will have a responsibility for the maintenance and daily operational performance of this complex equipment, ensuring it’s operating effectively for all staff.

The post holder is required to have knowledge of IT hardware in respect of desktop PC and printer and server equipment.

The post holder will be required to use a PC and printer as part of their daily duties; may be required to participate on department on-call rota.

Qualifications and experience

Qualified in an IT related subject.

Proven track record in the support of TCP/IP networks and MS Windows server operating systems.

Working knowledge of Microsoft Active Directory.

Detailed knowledge in the management and support techniques required to maintain Microsoft products.

Knowledge of applications used within Healthcare.

Knowledge of project management methods and principles.

Ability to work as a team player as well as on own initiative to achieve targets; ability to work under pressure and to fixed time scales; experience supervising other staff; may be required to participate on department on-call rota.

Other requirements

Full UK/EU/EEA driving licence (where required for the role).

Contract

Permanent, Full-time, 37 hours

Location and working patternThis role will be based in Digital Operations within Kirklands - NHSL Headquarters. The working pattern for this role is to be confirmed.

Additional informationPlease contact Derek Agnew, Application Manager (Clinical Support and Regional/National) on Derek.Agnew@lanarkshire.scot.nhs.uk. For enquiries regarding the application form or recruitment process, please contact Adnan Saddique at adnan.saddique@lanarkshire.scot.nhs.uk (include the job title and reference number in your email).

Why NHS Lanarkshire? Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Benefits

A minimum of 27 days annual leave increasing with length of service

A minimum of 8 public holidays

Membership of NHS Pension Scheme, with life insurance benefits

Paid sick leave increasing with length of service

Occupational health services

Employee counselling services

Work-life balance policies and procedures

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent.

Right to workNHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. Prospective applicants are encouraged to check eligibility in advance of applying for vacancies. Some roles may be excluded from sponsorship.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Hospitals and Health ..... full job details .....