Agricultural Technical Support Technician (Central & Southern England and Wales)

OverviewThrough its commitment to the Science of Healthier Animals, our company offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. Our company is dedicated to preserving and improving the health, well-being and performance of animals and the people who care for them.

Our company has a range of market leading monitoring and milking equipment which is sold directly to farmers and installed by approved third parties. The role will form part of our product support function within the Ruminant Business Unit of Animal Health.

A typical day would look like undertaking site surveys for our equipment, coordinating, delivering and assessing installations of that equipment, training up users in the hardware and software aspects of the monitoring equipment and being responsible for coordinating the response on any post-sales issues the customer may have. Success would look like more farmers using our equipment and being part of a highly functioning team.

Primary activities

Lead on all post-sales aspects for our range of livestock intelligence equipment (monitoring, milking, reading and weighing)

Completion and review of site surveys for monitoring equipment

Co-ordination and approval of installations

In person onboarding of new users of the equipment

Co-ordination of post-sales issues to ensure an efficient resolution and positive experience for the customer

Maintain Salesforce CRM with work orders and customer interactions

Regular contact with colleagues in the local regional team (sales and veterinary)

Skills Required

Working knowledge of milking equipment, particularly electronics

Experience of working on dairy farms

Presentation skills to small groups on technical subjects

Administrative upkeep of databases, e.g. CRM

Strong client-facing and communication skills

Advanced troubleshooting, problem-solving and multi-tasking skills

Basic Information Technology, Computer knowledge

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Search Firm Representatives Please Read Carefully

Merck and Co., Inc., Rahway, NJ, USA, also known as Merck Sharp and Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Adaptability, Adaptability, Animal Science, Beef Cattle Management, Client Side Scripting, Computer Technical Support, Computer Technology, Customer Communications, Data Analysis, Equipment Monitoring, Immunizations, Inquiry Handling, Machine Monitoring Software, Management Process, Online Surveys, Order Processing, Preventive Maintenance, Product Knowledge, Product Sales Training, Quote to Cash, Remote Support, Report Preparation, Sales Data Management, Site Surveying, Teamwork

Preferred Skills:

Job Posting End Date:

09/24/2025

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

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