Associate Technical Support Engineer

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Associate Technical Support Engineer

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The Access GroupThis role will be based full time in our Towcester OfficeWe are looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. is central to our success and how we give our customers the freedom to do more of what''s important to them.

OverviewAbout you: You are enthusiastic about joining a fast-growing, best-in-class software company where you’ll tackle business-critical challenges for our customers. With strong analytical and problem-solving abilities, you bring creativity and a passion for innovation. You believe in the power of software to drive organizational progress and are committed to delivering exceptional service that helps customers succeed.

Responsibilities

Deliver exceptional customer service and product support through chat, phone, and email, processing orders, while adhering to SLA milestones

Accurately manage the case management and orders systems, recording and resolving or escalating queries as needed

Proactively enhance customer experience by identifying trends, researching challenges, and creating solutions

Promote the Customer Success Portal, assist with registrations, and maintain Knowledge Base articles to meet and exceed service standards

Qualifications / Skills

Develop comprehensive knowledge of the software and hardware and quickly grasp technical concepts and new functionalities

Demonstrate flexibility, pragmatism, and effective self-planning to adapt to shifting priorities

Act as a role model, promoting best practices and a positive working environment, while delivering high-value, efficient, and effective business outcomes

Exhibit strong communication skills, maintaining a calm and professional demeanour during challenging queries, and work enthusiastically as part of a team

What we offer

Flexible, hybrid working environment with a strong office team-based culture

Career development: we''ll work with you to progress your success plan and provide opportunities to accelerate your career

Competitive salary, 25 days holiday (increasing with service), and a matched pension scheme

Choice of benefits to suit you, plus a charity day to support a cause that matters to you

About The Access GroupThe Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology; we connect the right people with the right data, at the right time, through Access Workspace.

We are committed to creating a welcoming and inclusive environment where everyone can thrive. We wholeheartedly believe in equality for all and the transformative power of diversity.

Location and openingsLocation: Towcester Office, United Kingdom

Note: Additional locations shown in the posting (various UK locations) are part of the broader job market listings and not all apply to this specific ..... full job details .....