Aftersales Manager

Aftersales Manager / Service Manager - Automotive Sector Norfolk £45,000 Basic + OTE £60,000+ Lead a High-Performing Aftersales Operation Are you an experienced leader ready to take full ownership of an established Aftersales and Service department? We re seeking a forward-thinking Aftersales Manager / Service Manager to join a successful automotive business where your expertise will directly shape customer satisfaction, operational excellence, and team performance. This is a hands-on role for someone who thrives in a fast-paced environment, balances strategic oversight with day-to-day involvement, and is ready to inspire and lead a team across both Service and Parts operations. Your Key Responsibilities: Oversee the entire Aftersales operation, including the Service and Parts departments Deliver exceptional customer service aligned with manufacturer and brand standards Drive departmental profitability, cost control, and workshop efficiency Lead, coach and develop a high-performing service reception and workshop team Monitor and manage customer feedback, resolving issues with professionalism Ensure the effective handling of all warranty processes and administration Control stock, manage parts returns, and optimise inventory performance Implement effective workflow processes to maximise technician productivity Liaise with senior management on budgets, forecasts, and KPIs Maintain strong compliance across health and safety, quality control, and systems usage What We re ..... full job details .....