Aftersales Manager

Aftersales Manager / Service Manager - Automotive Sector

Norfolk | £45,000 Basic + OTE £60,000+ | Lead a High-Performing Aftersales Operation

Are you an experienced leader ready to take full ownership of an established Aftersales and Service department? We’re seeking a forward-thinking Aftersales Manager / Service Manager to join a successful automotive business where your expertise will directly shape customer satisfaction, operational excellence, and team performance.

This is a hands-on role for someone who thrives in a fast-paced environment, balances strategic oversight with day-to-day involvement, and is ready to inspire and lead a team across both Service and Parts operations.

Your Key Responsibilities:

• Oversee the entire Aftersales operation, including the Service and Parts departments
• Deliver exceptional customer service aligned with manufacturer and brand standards
• Drive departmental profitability, cost control, and workshop efficiency
• Lead, coach and develop a high-performing service reception and workshop team
• Monitor and manage customer feedback, resolving issues with professionalism
• Ensure the effective handling of all warranty processes and administration
• Control stock, manage parts returns, and optimise inventory performance
• Implement effective workflow processes to maximise technician productivity
• Liaise with senior management on budgets, forecasts, and KPIs
• Maintain strong compliance across health & safety, quality control, and systems usage

What We’re Looking For:

• Proven experience in an Aftersales Manager or Service Manager role within the automotive sector
• Strong leadership and people management skills
• Commercial awareness and ability to manage department budgets and targets
• A solid understanding of modern automotive workshop processes
• Customer-centric mindset with the ability to maintain loyalty and retention
• Confident using dealership management systems and manufacturer platforms

What’s In It for You:

• £45,000 basic salary
• Realistic OTE of £60,000+ (with potential for more based on performance)
• A supportive leadership team and collaborative company culture
• Opportunities for continued professional development
• The chance to lead and influence a key function within a respected business
• This is an exciting opportunity for a skilled Aftersales or Service professional who wants to make their mark in a well-established and ambitious automotive company.

Please contact Justin Murray at Big Sky Additions for further information.