Admin Support Officer

Job Title: Admin Support Officer Department: Administrative Fire Delivery Team Location: Head Office, 45 Westminster Bridge Road, London, SE1 7JB Job Type: Temporary Pay Rate: £16.04 per hour Start Date: 24 April 2026 End Date: 24 December 2026 Working Hours: Monday to Friday 09:00 - 17:00 (7 hours per day) Unpaid break included About the Role This Support Officer role sits within the wider FRA (Fire Risk Assessment) Delivery Team and plays a key role in supporting service delivery, with a strong focus on customer liaison, satisfaction, and continuous improvement. You will provide essential back-office support to the Surveying and Voids Team while ensuring customers are kept informed before, during, and after works. A proactive, customer-focused approach is essential. Purpose of the Role Provide administrative and operational support to the Surveying and Voids Team Support delivery of programmes and projects Act as a key point of contact for residents, ensuring clear and consistent communication Contribute to high levels of customer satisfaction and service delivery Key Responsibilities Customer and Stakeholder Engagement Deliver excellent customer service to all stakeholders Build and maintain relationships with internal teams, residents, contractors, and external agencies Respond to enquiries and resolve issues in a professional and timely manner Ensure customers are regularly updated on progress of works Administrative and Coordination Support Manage ..... full job details .....