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Account Manager
role at
Vertice .Vertice was launched in 2022 to build a new way to manage SaaS and cloud spend. One that''s fair, totally transparent, and designed for modern businesses. Today, Vertice has processed over $10 billion in spend and serves hundreds of customers across more than 30 countries. We are headquartered in London with offices in New York, Brno, Sydney, Johannesburg and Singapore. Vertice has secured significant funding and is expanding its reach across regions and product lines.Are you ambitious? Do you want to make an impact and be part of a highly talented and driven team? Come and join us on this journey to build a new way to manage technology spend and simplify procurement.Your Role
As a Vertice
Account Manager , you\''ll play a critical role in driving customer retention and commercial growth by owning renewal strategies and nurturing high-value relationships. You will be the primary commercial point of contact for our customers post-sale, responsible for ensuring continued satisfaction with our services while strategically managing renewals and identifying upsell opportunities. Your success will directly impact our recurring revenue and long-term customer partnerships.Key Responsibilities
Own the renewal cycle
end-to-end, ensuring timely and successful contract renewals that align with customer needs and business goalsAct as the commercial lead
and trusted advisor for customers, building strong relationships that drive engagement and retentionDevelop a deep understanding
of customer objectives and leverage that insight to proactively position Vertice\''s value in renewal conversationsConduct strategic account reviews
and ROI-based discussions to reinforce the commercial and operational value Vertice deliversIdentify and pursue opportunities
for expansion and upsell within the customer base, coordinating with internal teams to craft compelling proposalsForecast and report
on renewal pipelines, risks, and retention metrics to drive accountability and performanceCollaborate closely
with Product, Customer Success, and Procurement teams to ensure customer feedback informs future improvements and offersChampion the customer voice
internally, but with a clear focus on commercial outcomes and account growthWhat We\''re Looking For
Experience in a customer-facing, revenue-responsible role (e.g. Account Manager, Customer Success Manager, or similar)Proven ability to manage and close renewals, with a strong track record of achieving retention targetsStrong commercial acumen and confidence negotiating with senior stakeholdersData-driven mindset with the ability to tell a compelling story using insights and ROI analysisExcellent communication and relationship-building skills across all levels of an organizationAbility to balance customer advocacy with company objectives in a fast-paced, growth-oriented environmentRequirements
Experience Account Managing SaaS and/ or services to Finance or Procurement leaders, understanding their business objectives and responsibilities within global teamsExperience working full renewal cycles: managing multiple C-level stakeholders with competing prioritiesExperience presenting value-driven quarterly and annual executive business reviews, while knowing when/how to engage internal executive sponsorsDemonstrate a consistent track record of meeting and exceeding quarterly quota and net revenue retention goalsYou are a clear, confident and compelling communicator — in writing, in conversation and in front of customersSuperb listening skills and the ability to dig deeper to uncover the customer\''s pain points, product feedback and key objectivesIndependent in problem-solving; expertise in managing customer risk and demonstrating a sense of urgency when leveraging internal escalation supportPassionate about the value of great customer service – you seek and have consistently achieved extraordinary results as part of a high-energy and dynamic team for mid-sized customersYou are resourceful, scrappy and creative — if a playbook doesn\''t exist yet, you go figure it out and build itThis is a 4 day a week role in our London officeThings we like to see
Comfortable discussing revenue metrics, financial planning, and ability to talk confidently about software and its value to a customer\''s business/bottom lineHumility, kindness and respect in working with others. We\''re hoping to create a supportive and caring culture of high performing people, and your attitude is just as important as your skillsetIndividuals eager to start something new; to commit to an ambitious plan and co-create a memorable and meaningful company. Autonomy is a highly valued qualityThinking creatively to solve problems based on data to drive meaningful resultsStrong commitment to contributing to a budding office cultureWhy join Vertice?
Be a part of a fast-growing, innovative startup that is changing the way businesses buy and sell SaaS.Work with a passionate and talented team that values your contributions and industry expertise.Enjoy a flexible, casual work environment that fosters creativity and collaboration.Participate in our success with equity options and performance-based incentives.Ready to make an impact and help us revolutionize the world of purchasing and optimization? Apply now and join us on this exciting journey!Final things to note
Vertice is an equal opportunities employer, and you must be legally able to work in the UK. Any data you provide will be stored and processed in accordance with Vertice\''s privacy policy. We prefer direct applications; no agencies please. If you\''re unsure this job applies to you, feel free to send your CV to careers@vertice.one, and we\''ll consider where you could fit within the ..... full job details .....
Negotiable