Associate Account Manager

Overview

Associate Account ManagerPatsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research and Development productivity. Our platform revolutionizes how IP and RandD teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.What You\''ll be Doing

Key point of contact for an account pack consisting of our customers, working towards a net renewal and expansion target (80% renewal, 20% expansion)Build and maintain strong relationships with some of the world\''s greatest innovatorsIdentify and grow opportunities within your account packNegotiate commercial agreements, conduct customer Kick-off\''s and Quarterly Business ReviewsPrioritize tasks while effectively managing internal and external stakeholdersConsistently deliver rolling 90-day forecastsKeep up to date with all major product updates and articulate their value to our clientsClearly communicate progress of initiatives to internal and external stakeholdersAbility to show aptitude for using these items: Outreach, Salesforce, Pendo, Gong, LinkedIn Sales Navigator and other tools within the Patsnap tech stackUse internal and external resources to master Account Management concepts in SaaS and become a Patsnap subject matter expertAbout You

1+ years of experience in a B2B sales or customer success roleLeads by example and exemplifies Patsnap\''s iLOGIC valuesSelf-starter with a desire to learn and grow quicklyCurious, adaptable and thrive working in an innovative and fast-paced environmentFoundational understanding of Sales MethodologiesFoundational understanding Customer Success in SaaSComfortable presenting to both end users and decision-makersA team player when it comes to internal collaborationWhat You\''ll Love

25 days annual leave allowance + bank holidays (Additional time off based on service up to a maximum of 5 extra days)2 company paid volunteering daysEyecare voucher schemePrivate healthcare with Bupa HealthcarePrivate pension with Scottish WidowsParental leave policiesPerkbox benefit scheme, we aim to reward our Patsnappers for all their hard work as much as we can.WFH stipendCycle To Work schemeLife AssurancePayroll givingOur Values

Integrity: We hold each other accountable for our actions.Leadership: We lead by example and inspire each other to reach for new heights.Openness: We are open and honest and share our ideas with care and consideration.Growth: We are lifelong learners who aspire to improve each day.Innovation: We seek out new ways to solve problems.Customer: Our customer is at the center of everything we do. Their success is our success.Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.Even if you don\''t meet 100% of the above qualifications, we encourage you to apply and tell us why you\''d be a great fit for this role! If you require any accommodations during the interview process, please email recruitment@patsnap.com so we can best support ..... full job details .....